Crisis Communication

Crisis in the News: Facebook changes terms of service

Posted on: February 21, 2009

Facebook’s about face

Facebook backs into a “Bill of Rights

Controversy followed the reorganization of Facebook’s terms of service last week.

I recall seeing several posts on Twitter about “Facebook TOS.” There also were many blog posts and coverage in traditional media.

Facebook handled this crisis well. As criticism became apparent, Facebook polled users and then evaluated the options. Further work could be done to clarify the new terms of service, or, Facebook could return to its previous terms of service.

I think returning to its previous terms of service was the best choice. Facebook let its users know that their concerns were heard. Facebook also found ways to take action. It is inviting users to contribute to the next terms of service.

Lastly, the Facebook founder and CEO was visible. He wrote a blog post about the concerns of the users.

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1 Response to "Crisis in the News: Facebook changes terms of service"

now i’m glad i have stayed away from Facebook

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